Hey I'm Donna and I'm behind UTB. It's a B2B service that helps businesses improve the experience of their products and services. I do this by defining your goals and target audience, carrying out any necessary research combined with a variety of methods (design thinking, usability heuristics, service blueprints…) with a focus on human-centred design to discover areas to improve and iterate. I love working on behind the scenes stuff and I believe that what's underneath matters. I offer several different types of services from UX and Content Audits, Website Reviews, Service Design or a customised service to accommodate your needs.